The Process of Filing a Social Security Office Complaint
If you have had a negative experience with a Social Security office, you can file a complaint with the Social Security Administration (SSA). The SSA has a process for investigating complaints and taking corrective action.
There are four ways to file a complaint with the SSA:
- By phone: You can file a complaint by phone by calling the SSA’s customer service line at 1-800-772-1213.
- By mail: You can file a complaint by mail by sending a letter to the SSA’s Office of the Inspector General (OIG). The OIG’s address is:
- Social Security Administration Office of the Inspector General, P.O. Box 17766 Baltimore, MD 21203-7766
- In person: You can file a complaint in person at your local Social Security office.
Your complaint should include the following information:
- Your name, address, and phone number
- Your Social Security number (if applicable)
- The date of your visit to the Social Security office
- The name of the Social Security office you visited
- The name of the Social Security employee you had a problem with
- A description of the problem you had with the Social Security employee
The SSA will investigate your complaint and take corrective action if necessary. You will be notified of the outcome of your complaint.
If you are not satisfied with the outcome of your complaint, you can appeal the decision. You can appeal the decision to the SSA’s Office of Hearings and Appeals.
For more information about filing a complaint with the SSA, please visit the SSA’s website.
This article is for general informational purposes only and is not legal advice. Contact us today to discuss your specific situation.